Last updated: January 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Refyne web extraction API service ("Service") operated by Refyne ("we", "us", "our").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Refyne provides an API service that extracts structured data from web pages using artificial intelligence. The Service allows you to define schemas and extract data matching those schemas from publicly accessible URLs.

3. Account Registration

To use the Service, you must create an account. You agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Accept responsibility for all activity under your account
Notify us immediately of any unauthorised access

4. Acceptable Use

You agree NOT to use the Service to:

Extract data from websites that prohibit scraping in their terms of service
Violate any applicable laws or regulations
Infringe upon intellectual property rights
Extract personal data without a lawful basis
Engage in any activity that disrupts or interferes with the Service
Attempt to circumvent rate limits or usage restrictions
Access content behind authentication without authorisation
Extract content that is illegal, harmful, or offensive

You are solely responsible for ensuring your use of the Service complies with the terms of service of any websites you extract data from.

5. API Keys and BYOK

The Service allows you to use your own API keys ("Bring Your Own Key" or BYOK) for LLM providers. When using BYOK:

You are responsible for any costs incurred with the LLM provider
You must comply with the LLM provider's terms of service
We encrypt and securely store your API keys but are not liable for any misuse

6. Pricing and Payment

The Service offers both free and paid tiers. For paid services:

Prices are as displayed on our website at the time of purchase
Payments are processed securely via Stripe
Credits are non-refundable unless required by law
We reserve the right to change pricing with reasonable notice

7. Intellectual Property

Your Data: You retain all rights to the schemas you create and the data you extract using our Service.

Our Service: The Service, including its software, design, and documentation, is owned by us and protected by intellectual property laws. The core extraction engine is open source and available under its respective licence.

8. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted availability. The Service is provided "as is" and we may:

Perform maintenance with or without notice
Modify or discontinue features
Experience downtime due to factors beyond our control

9. Limitation of Liability

To the maximum extent permitted by law:

The Service is provided "as is" without warranties of any kind
We are not liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
We are not responsible for the accuracy of extracted data

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

We may suspend or terminate your account if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay for services

You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have any questions about these Terms, please contact us at:

Email: [email protected]